CUSTOMER SERVICE REPRESENTATIVE

Our Client, a local shipping company is looking for a dynamic and motivated individual to fill the post of Customer Service Representative. 

The Role

The Customer Service Representative reports to the Operations Manager and will be responsible for:

• Managing inbound and outbound calls, emails and chat messages from customers.
• Working closely with other departments (e.g., logistics, operations) to address and resolve customer complaints, issues, and concerns in a timely and professional manner.
• Assisting customers with placing, tracking and modifying their orders.
• Providing accurate information about services, policies and procedures to customers.
• Maintaining detailed records of customer transactions and feedback.

The Candidate

The Customer Service Representative should:

• Have a minimum of five CXC passes including Math and English with at least two years’ experience working in a similar role.
• Have sound understanding and working knowledge of Microsoft Office, with Intermediate level experience using Excel.
• Be detail-oriented and capable of managing multiple tasks on a daily basis.
• Possess strong problem-solving skills with a proactive approach to resolving issues.
• Have excellent verbal and written communication skills.
• Possess the ability to work collaboratively in a fast-paced environment and adapt to changing priorities.
• Have a positive, customer-centric attitude.

If you are interested in this opportunity, please send in your Curriculum Vitae with full details of your experience, achievements and qualifications and the names and contact details of two business references to Catalyst Inc. no later than June 26, 2025.